Frequently Asked Questions
How to do I get a quote for rental items?
The easiest and quickest way to get a quote is through the Wishlist on our website. Just click on the heart icon next to the rental item you are wanting, this will add it to your Wishlist cart. You will then add the dates of your event and answer some basic questions. Click “send” when you are done and we can start working on your quote.
What if you do not have some of the items available for our dates:
All rental items are subject to availability at the time of booking. If there are certain items on your Wishlist that have already been reserved for the dates, we will let you know and offer a similar alternative if available.
How do we reserve our rental items for our event?
Once we have confirmed your Wishlist order, we will send you an invoice for the listed rental items and services, along with a rental agreement for you to sign. We require a 50% down payment on your order. Without the down payment we will not hold those items for you for those dates. 25% of the down payment is non-refundable under any circumstance. By promising the rental item to you for your event we are refusing those items to other individuals and businesses.
Do you have a Damage Waiver for your rental items?
A 10% damage waiver will be added to all orders. You are able to opt out of the waiver, but doing so means you would be liable to pay all accidental damages to the rental items. If the rental item is beyond repair you would be charged the full replacement cost. The damage waiver would cover you up to $500 of repair or replacement costs. For damages over $500 you would pay 50% of the cost over $500. For example, if the damage was $600 then with the damage waiver you would pay just $50 rather than the full $600 without the waiver.
The damage waiver is an insurance policy so is non-refundable if no claims are made. A full refund however is given if the event is cancelled.
How and when are payments made?
At the time booking a 50% down payment is required via credit card (25% of which is non-refundable)
30 days from the event date the remaining balance on the invoice is required.
What is your cancellation policy?
By promising you your rental item for your event we are turning away other business for those items. Because of this the following refund policy is in place in case of cancellations:
31 days or more from the date of the event: 25% of the invoice total is non-refundable
30 days or less from the date of the event: 50% of the rental total is non-refundable*
10 days or less from the date of the event: 75% of the rental item total is non-refundable
4 days or less from the date of the event: 100% of the rental item total is non-refundable
*Heaters and tents walls are 100% non-refundable 30 days or less from the date of the event
Do you set up all your equipment on site?
There are only a couple of items that we do set up for as standard. Set up for these items are included in the rental price. These items include:
1. Our frame tents
2.Our large photobooth – a booth attendant is also required and included in the price
Is delivery extra and is it required on all items
Delivery costs are extra but certain items can be pick-up from our warehouse at a requested appointment time. Items that require delivery will listed as “delivery required” Delivery is available on all other orders over $250
All other rentals can include set up if requested at an additional cost and be subject to availability. Set up costs will depend on size or order and difficulty of set up.
How much do you charge for delivery?
Delivery Fees depend upon:
*Size of delivery
*Delivery/ Pick up Time
*Number of stairs to drop off site
*Distance to travel from Truck or Trailer to set up site
*Difficulty of terrain to drop-off or pick up site
Once we have all the relevant information about delivery, we can give you a quote for delivery
When will the deliveries arrive?
Delivery day and times will be arranged 2 weeks prior to the event.
Standard delivery window: 4 hours
Frame tents delivery and set up window: 3 Days- if you are unable to have access to your venue until the day of your event, please let us know 2 weeks prior to the event date.
The renter has to be at the agreed drop offsite at the at the time of arrival. The driver will let you know when they are approximately 20 minutes away. Due to variances in traffic conditions this is just an approximation.
Where are you located?
Our Warehouse and workshop location is 719 Queens Ave. Pick-up and drop off of items must be arranged via appointment. We do not have a showroom
To book an appointment time call 250.800.1290 or email firstname.lastname@example.org